Shipping Policy

APPRECIATION

We appreciate your interest in shopping through our web shop. Below you will find a list of answers to all your questions regarding shipping.

WE ARE COMMITTED TO ENVIRONMENTAL SUSTAINABILITY

We only use environmentally friendly means of transport to distribute our goods, because we value our beautiful planet. As a result, the goods are delivered to you directly from the factory. So that we can enjoy this for a very long time to come, we ensure that we have minimal impact on the environment.

AVERAGE DELIVERY TIME

Moreover, we can significantly reduce our storage and transport costs. As a result, items are sold for the lowest possible price. We take care of the shipping costs of every order. 100% of our products are delivered to your home free of charge. There is no minimum order quantity required!

In the United States, delivery typically occurs within 7 to 10 business days after the order has been dispatched and 10 to 14 business days for International Countires. Rest assured, we guarantee the quality of our products, ensuring they are worth the wait. By choosing this shipping option and ordering from us, you're also contributing to environmental preservation.

TAXES AND DUTIES

Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.

Important: Avery-Jones cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.

ORDER CANCELLATION

If you wish to cancel an order after payment, please contact us, and we will endeavor to assist you. However, we cannot guarantee cancellation due to orders being swiftly forwarded to the warehouse. If processing or shipping has already taken place, we are regrettably unable to cancel the order, requiring you to initiate a product return.

SHIPMENT CONFIRMATION

Shipment confirmation, together with the tracking number(s), will be sent by the sender by e-mail once the order has been processed in the system.

RETURNS

All items returned to our warehouse are the customer's responsibility. Please note that you must first request the return slip from customer service info@avery-jones.com before returning the goods for further handling. Otherwise, the company will not be responsible in case of loss or damage during return.

DAMAGE

Shop is responsible for damage or loss of products during shipment. If the received order is not in good condition, damaged or the packaging is torn, you must contact our customer service info@avery-jones.com and provide us with a photo of the package and contact the courier company responsible for handling your package.

All packaging materials and damaged goods must be retained in order to make a claim.